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Terms and Conditions

Terms and Conditions

A.   Overview:

  • This website is operated by Tender Foot. Throughout the site, the terms “we”, “us” and “our” refer to Tender Foot and includes photographers, crafters, assistants, and admins. Tender Foot offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
  • By visiting and continuing to use Tender Foot’s website and all affiliated sites and subsidiaries, you agree to be bound by our terms and conditions as well as our privacy policy. You can find our detailed privacy policy here:

https://www.tenderfootjewels.com/pages/privacy-policy

  • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your city or province of residence, or that you are the age of majority in your city or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
  • Due to the delicate nature of the products we create, it’s important to us that you understand our Terms and Conditions. We’ve outlined our Terms and Conditions below, and if you have any questions at all, please feel free to contact us, and we’ll be happy to provide an in-depth explanation of our terms.
  • Updates will be posted on the Facebook page:

www.facebook.com/tenderfootjewels

B.   Sending Milk and Inclusions:

  • Directions on how to send your breast milk and/or inclusions will be sent to you after ordering in your confirmation email. The shipping address will be included in your confirmation email. If you do not receive your email, please check your junk folder before contacting us. Please read the directions carefully and include all information required.
  • THE STEPS TO SHIPPING YOUR MILK AND INCLUSIONS:

1.    Double bag milk ortriple it and do NOT send in containers. Containers will not be returned.Containers also leak more. Milk may not be fully thawed before packaging andduring transit.

2.    Write name, addressand contact number on the OUTSIDE BAG. If leaking occurs, your milk will notchange colors from the marker.

3.    In separate bag, putall inclusions TOGETHER in one bag. They may be separated by bags or envelopeswithin one separate bag, but inclusions MUST be kept together.

4.    Please DO NOT sendyour "last" of anything impossible. We do not ship back any leftovermilk or inclusions.

5.    Include a piece ofpaper with your order including your name, address and contact number anddetails of what is included in the package. (Example: 1 milk, 1 lock of hair, 5rose petals, 1 umbilical stump)

6.    Package all bagsTOGETHER with packaging slip on top of all bags.

7.    Package in a plasticcontainer (cheapest you can find). If you are out of Metro Manila, anyefficient packaging will do. Your full name, address and contactnumber MUST be on the package.

 

  • It is your responsibility to make sure the package is secure. You may wrap the OUTSIDE bag in tissue, paper towel, bubble wrap, or any item to add cushion around it. Please do not wrap inner bags.
  • Make sure you get tracking and keep your receipt.
  • You will not be personally notified if your inclusion arrives. You are responsible for checking our public queue after check ins are announced in the website in the received milk status. To view the public queue:

www.tenderfootjewels/inclusioncheckins

Inclusioncheck ins are done at various times during the day. Your package may bereceived on the day before or same day as the last check-in, but may not showup until the next check in because the mail was delivered after the check inwas already completed for the day.

We try to have a check in every week to twoweeks. Delays can occur, especially around holidays and when we are trying toget holiday orders out.

 

ExtraNotes: Physical notes other than your packaging slip cause confusion, andthings can be missed. If you would like to add specifics to your order, pleasesend us a message through your order log in.

 

  • Shipping:

Metro Manila Area:


If you wish fast track shippers, we do recommend Lalamove and GrabExpress. Itdo come within the day delivery. However, cost varies and dependent to time andarea. Please download their application or request us to schedule a pick-up.Please be warned also that this riders don't handle your items at care most ofthe time and had experiences of lost and undelivered inclusions.

Tracking-wise, it is still best to have it with courier such asLBC or JRS Express. The shipment is trackable plus we have not experienced anyrude riders asking for extra fees or tips. They are also covered with insurancein case any loss or missed items.

 

Luzon, Visayas and Mindanao Areas:


Our recommended shipper is the PhilPost. They do have Domestic Express MailService (DEMS) which is the fastest means of sending urgent messages, businessdocuments or goods to addresses within the Philippines. Generally, DEMS itemsare delivered the next day after the date of mailing provided that they areposted on or before the prescribed cut-off time. Currently, the service isavailable in all major cities and towns nationwide. They do also haveRegistered Mail which is accorded mail security with the entire process beingrecorded from acceptance to delivery to the addressee. As proof of delivery,the sender may attach a registry return receipt to be signed by the recipient.Indemnity is paid in case of loss or damage of registered mail.

 

JRS Express is the second recommended shipper. They have 2-3daysdelivery to Metro Manila.

 

For LBC and Fedex, they do allow sending breastmilk. However,sender should provide an authorization letter or some sort of notification thatparcel you are sending need not be fresh and for the purpose of jewelry makingonly. Somehow, they are also hesitant that the sender could complain of theparcel being perishable.

 

International:

 

We do accept international orders. However, please be warned youmay be charged extra dollars for the international shipping fee. Unfortunatelythere are no cost effective options in The Philippines for internationalshipping. If you have friends or relatives connections to Philippines, havingyour item shipped to their Philippines-based address could be an option.

Local Drop Off: Customers local  Marikina, have the optionto drop off inclusions. Contact our facebook business page, https://www.facebook.com/tenderfootjewels/ toschedule a drop off time. This is the customer’s responsibility to schedule,and scheduling is available Monday-Saturday from 8a.m - 5p.m. with theexception of holidays and other circumstances such as illness, appointments, orprior engagements. No exceptions will be made for weekend drop-offs.

 

  • Inclusion amounts: 

Amount needed is on a "per item"basis.


Breastmilk: send us 1-2 oz. or 30-60ml for one piece of jewelry. Have it in abreastmilk bag (double or triple pack) or ice bag and then put on zip lock orvial and make sure it is properly sealed and secure. If you have a plastic foodcontainer (the cheap ones) would be best to avoid mishaps on shipment.


Umbilical Cord: send us a dried and at least half or small part of it. Whateverremains will be sent back to you.

 

Hair: we need 1 - 2 inches of hair (2-3mmthick).  Put it in a pouch or small plastic. Impossible please put onrubber band and tie it. Never tie it with scotch tape. 



Nails or cremation ashes: please put it insmall pouch/plastic. 



Cremation ashes: please send 1-2 teaspoons only.  



Placenta powder: 2-3 capsules



Strip of Fabric: length negotiable    



Crushed Flowers: 3-4 petals

 

Pleasecontact us at https://www.facebook.com/tenderfootjewels/ifyou have any questions about another desired inclusion.

 

  • Leftover Milk: Leftover breastmilk is saved for up to a year in case we need to remake something or if you desire a future order. When you order, you will have 2 options, send new milk or use leftover milk. If you are choosing leftover milk, please confirm your leftover milk/inclusion status with a group admin, by email, or by checking the leftover milk sheet before choosing this option.

Ifyour leftover milk has been confirmed before your order, your estimatedturnaround time will begin the day your order is placed.

 

Ifyou order without confirming your leftover milk first, you will be asked tofill out a change order form and send new milk if you do not have leftovermilk. Your turnaround time begins when your milk arrives.

 

If you purchase using the send new milk optionand wish to change to using leftover milk, you will have to complete a changeorder. The estimated turnaround time begins the date that the change order formis documented to your order.

 

If you purchase using the "leftovermilk" choice and you do not have a previous order under that account, withno note added, you will be contacted and told to fill out the change order formfor the previous order number or new milk option. Your turnaround time will notbegin until we have your milk/inclusions.

 

Unlessyour order is part of a split order, a pending order, or a remake using thatmilk, all milk will be kept up to a year from the date of check in. Should youdesire an extension, you will need to fill out a change order form requestingthat your milk be held until a certain date.

 

  • Leftover Inclusions (excluding breast milk): Leftover inclusions like cremation ash will be sent back along with the delivery of your order.

C.   Turnaround Time:

**Current turnaround timeis an estimated 4-8 weeks**

  • The turnaround time begins once your milk and inclusion has been received and checked in. Check-ins generally occur once a week or once every week and a half. The current turnaround time is an estimated 4-8 weeks.

Milkcheck ins are done at various times during the day. Your package may bereceived on the day before or same day as the last check-in, but may not showup until the next check in because the mail was delivered after the check inwas already completed for the day.

 

  • Delays: Delays may occur under a variety of circumstances. Circumstances are including but not limited to



  • Complications in order design

Holidays

Recasting

Supplyorder delays 

Supplyback orders

Familysickness or emergencies

Other unforeseen circumstances.



  • Turnaround Changes: 

Theestimated turnaround time is subject to change at any given point due to anycircumstances, the notification will be made through our Facebook messenger.You agree to this possibility when you purchase from us. If you would like tostay up to date on the latest news in regards to Tender Foot Jewels – Breastmilkand DNA Jewelries, please like our facebook page https://www.facebook.com/tenderfootjewels/ 

 

  • Split Orders: Sometimes, delays will occur during processing and may only be on part of the order. Instead of holding the entire order, we may separate the items and partially ship the order. The remainder of the order will be shipped once it is finished. You will not be charged an additional shipping fee and will be issued a gift card if this is necessary.

Internationalcustomers should contact an admin if their order becomes a split order.

 

  • Complicated orders, such as orders with multiple inclusions (e.g. flakes, hair, and shimmer in a piece, flakes, birthstone, and pigment in a piece, etc.), approved customs, and orders with specific details (e.g. hair or flakes falling in a certain pattern) may extend past the 8 week turnaround due to the complexity of the order.

D.   Payment:

  • We created 3 payment options so you won’t hesitate to have something for you and your lovelies. Here it is:

option1) pay in full and receive 5% discount (exclude promo and sale items)

option2) 50% when bilk/dana is sent 50% balance before delivery

option 3) we do offer 4 installments (However,we recommend purchasing gift cards to help save for your special jewelries.Multiple gift cards can be used for each purchase.)

ü 25% before/after sending breastmilk/DNA

ü 25% during preservation

ü 25% during curing / jewelry setting

ü 25% before delivery

option 4) all major credit cards upon checkoutthough Paypal.

 

  • Only one coupon code is allowed to be used during a transaction.
  • Flash sale codes count as a coupon and cannot be combined with any other offer.

E.   Holiday Orders:

  • Cut Off Dates: Due to an increase in orders, Christmas and Mother’s Day are two major U.S. holidays that require a cutoff date. Cutoff dates are announced in our website headlines, Facebook pages, Instagram accounts, etc. Please note that all of our deadlines are for Metro Manila customers. Milk/inclusions received before the cut off dates are scheduled to be completed and shipped in time for the designated holiday. In circumstances of delays, announcements will be made in our Facebook page for updates.
  • Shipping Estimates: Philpot shipping estimates are used as a guideline for our shipments, however, Tender Foot Jewels and anyone associated with our business (such as assistants, admins, etc.) will not be held responsible for any orders delayed in shipping via Philpot or customs. We may schedule a "shipment deadline" in advance of a holiday to give you an idea of when holiday orders are expected to ship, however, delays may occur as well as a rescheduled shipping deadline. See the Delays section under Turnaround time for a list of possible delays.
  • Delayed Delivery: Although we are not held responsible for delays via Philpost, in instances of holiday shipments, we will issue complimentary gift cards to any order that tracking confirms a delayed delivery.

**Please remember, although we strive to haveyour order arrive before a certain date, no item is guaranteed an arrivaldate.**

  • Holiday Dates: We are a Philippine based small business enterprise; therefore, we use Philippine holiday dates. We do accept orders for holidays from overseas, but we make no guarantees to have jewelries delivered in time for the holiday. Customs can hold any packages and cause many delays in order delivery. Please make sure you order early if you want your order for a Philippine holiday.

F.   Refunds, Exchanges, Remakes and Order Changes:

  • Inspect: When you receive your item, please inspect it thoroughly. Contact us through email or on the Facebook business page (https://www.facebook.com/tenderfootjewels/) if there are any noticeable issues upon delivery, and we’ll do our best to ensure that we make it right.
  • Warranty: All finished breast milk and jewelry products have a 3-month warranty for damage due to breakage or other normal wear and tear. Disclosed imperfections do not qualify under warranty. See our section undisclosed imperfections for further information. Normal wear and tear does not include exposure to chemicals, essential oils, excessive use of lotions and soaps, destructive practices (e.g., scraping against hard objects, filing the stone or metal, children breaking the items), resizing or work done by another jeweler, adding clear nail polish or other such items to the jewelry,  etc. Covered instances include broken chains, lose or missing stones including cubic zirconia, defects in the setting, etc.
  • You have 30 days to return the item to us from the initial date of contact for the issue. Failure to return, the damaged item will resulting forfeiting of the warranty.
  • Returns: Due to the nature of our personalized jewelry pieces, we are unable to accept returns or offer exchanges on finished items. This applies to all items here at Tender Foot Jewels, with NO exceptions. The only time an item is returned is when a remake is being made.
  • Exchanges: Items that have not entered the processing phase may be exchanged for another item of equal or greater value. If you wish to exchange your order for a lesser value, you will be issued a gift card with the difference. If you wish to exchange your order for a greater value, you will receive an invoice to pay for the difference.
  • Order Changes: Physical notes other than your packaging slip cause confusion, and things can be missed. If you would like to add specifics to your order that you did not include in your order notes, please fill out a change order form.
  • For solid gold rings, be certain that you order the size that you need. These rings are special ordered for each order and are not kept in stock. Once milk is received, the ring is ordered and size changes are not available. Solid gold rings are not eligible for cancellation once milk is received due to the cost of the ring.

**Changes can only bemade prior to processing.**

  • Cancelling Order: If you cancel one item of your order, you will receive a gift card of the value that you paid for that item minus the5% fee. This is non-negotiable.
  • Multiple Changes: Consecutive changes will result in an additional 5% charge per change: so 5% for the first, 10% for the second change, 15% for the third, and so on.
  • Change Refund: If your order change requires a refund, refunds greater than Php250 must be issued on a gift card.

Thereare no exceptions.

 

Youcannot request to have part of the refund removed to receive the Php250.

 

Thisalso applies to adding a free item offered with a coupon and asking to have itremoved.

Ifyou cancel one item of your order, you will receive gift card of the value thatyou paid for that item minus the 5% fee. This is on-negotiable.

 

  • Address Changes: If you have a pending order and need the address changed, please contacts immediately so it can be changed for your order. This must be done before shipping label is created.
  • Item Changes and Inclusions: If you do a change order form to change your item completely, it will reset all inclusions and customizations to none. If you want to include your original inclusions and customization, you need to make a note that you would like to continue or change any pigments, flakes, raw crushed birthstones, or inclusions in your order. (Example: You order a simple bezel ring size 6 with silver flakes and white shimmer pigment. You make a change order form to change to a halo infinity ring and want to keep inclusions. You would put "Change to halo infinity ring size 6 with silver flakes and white shimmer.)  Size changes on solid gold rings are not allowed. See 7.e. for further information.
  • Forgetting Coupon Codes: If you forget to utilize a coupon code at checkout, we may honor the coupon only if contacted within 24hours with a 5% fee. (Example: 10% will be refunded when using a 15% off coupon code.) This includes all open coupon codes, promotions, flash sales, and game credits. If you are outside of the 24 hours, you cannot add the coupon to your order.
  • Refund Fee: There will be a 20% refund fee on all full refunds and canceled orders. Orders that are already processing cannot be refunded.
  • Cancellation Deadline: 

Orderscan be canceled within 7days unless the order has begun processing.

Orders exceeding 7 days will not be refunded;however, if you insist on canceling your order, your order will be marked asfulfilled, and a gift card of the value will be shipped using your chosenshipping method minus the fee. This includes orders where inclusions have notbeen sent. You will be given the option to change your order or use TenderfootJewels inclusions.

  • Inclusion Changes: 

Youmay contact us to change the main inclusion of your jewelry (Example: You areunable to send milk, and it is past 7 days from your order date. You may changethe inclusion to flower petals or a lock of hair in clear resin).

  • Multiple Cancellations: If you order and cancel 2 times, you are not eligible for a 3rd canceled order. You will also receive a thankyou card with a gift card, and forfeit your right to order again.
  • Order Satisfaction: If you are unhappy with the finished product due to (disclosed) minor imperfections, please contact us through emailer on our Facebook business page. Volunteer admins will direct you to the business page if they are contacted. We may remake it (at our discretion only)for a Php1,000 service fee. Remakes are not guaranteed. Imperfections can include but are not limited to imperfect petals on the roses, bubbles in the stone, or uneven surfaces on the European bead. In the case of a remake, the original item MUST be returned. There are no exceptions. There are instances where Tender Foot Jewels will provide a shipping label for returns; however, this will be done on a case by case basis and we will notify you if we are providing a shipping label.

Pleaseresearch and observe our sample items thoroughly. Duet monitor settings andlighting, the colors of finished pieces and samples may vary slightly from thepicture. The colors of pigments and flakes can vary due to the setting (e.g.halo ring, simple bezel, etc.) they are placed in. The amount of milk as wellas the setting can affect the color of the milk. Tenderfoot Jewels does ourbest to represent our samples and jewelry as accurately as possible; however,please be advised that colors may vary.

  • Imperfections: If a finished item contains apparent imperfections that have happened during the creative process or in transit(Example: unwanted inclusion or breaking), we may not charge a Php1,000 service fee for a remake (at our discretion only).
  • Size Exchange: If you have received your ring and it is the wrong size, your ring band may be exchanged ONLY if the ring's breast milk or inclusion stone is secured by a prong. Ring settings with breast milk or inclusions that require gluing may not be exchanged. We must be notified within3 days of the confirmed delivery. The service fee for this exchange is Php500.
  • Reserved Rights: We reserve the right to cancel/refund an order at any time. Canceled orders may be issued due to intolerable behavior from the customer. Intolerable behavior includes but is not limited to disrespectful communication, cursing, belittling, threatening, and harassing.
  • Dispute Disclaimer: We would prefer that you contact us to resolve issues before filing a dispute with your bank, credit card company, or the Better Business Bureau. If you file a dispute, funds are frozen until the dispute is resolved; therefore, we cannot issue a refund or gift card. Theban or credit card company will contact us for an explanation of our process and our terms and conditions. Then, a decision regarding refunds will be made. In the case of a Better Business Bureau complaint, the claim is forwarded to us. We send a response detailing our terms and conditions and an accounting of all correspondence with the customer along with our proposed solution. The customer is given a chance to respond to the proposal, and then we have a chance to finalize our response. Tender Foot Jewels reserves the right to counter any dispute. Any information posted online (including but not limited to pictures, names, comments, and personal messages), sent via message to the business page, assistants, volunteer admins, etc. can be used in a dispute.

G.   Gift Certificate:

  • Reissuing: We are unable to reissue gift card information once you have received it. Please make sure that you keep track of the number. This is for any gift card that we give as a gift and any gift card that is purchased. The system we use does not allow us to see the information.
  • Multiple Cards: Multiple gift cards may be used on any order; however, only one coupon or flash sale code can be used at a time. The system bumps out the higher discount.

H.   Resin Jewelries (Without Breast Milk):

  • Resin Jewelries: Although our website was created for breastfeeding mothers, we would like to extend our creations ton on-breastfeeding individuals as well. Because of this, we are now offering the option to have any of our items crafted without breast milk. When choosing this option, you are requesting this item to be made without breast milk. Your jewelry will be crafted with your desired inclusions (ashes, hair, etc.) in resin. Unless pigment is chosen, your item and add-on inclusions will be crafted in clear resin.
  • Pigments: When choosing your pigment for non-breast milk jewelries, your pigment will be translucent unless requested otherwise in order. (Choose ‘opaque’ in the order drop down if you want the pigment to look solid.) The final color of the pigment will vary within the final piece and may look different from samples provided with breastmilk or other jewelry samples.
  • Inclusions: Inclusions include placenta (2-3 capsules per item), crushed flowers (3-4 petals per item), strip of fabric, umbilical stump, lock of hair (2-3mm wide), or various other inclusions. Please contact us if you have any questions about a desired inclusion.

I.     Additional Information:

  • Each item offered by Tender Foot Jewels is completely handcrafted from start to finish. You provide the memory; we provide the beautiful jewelry you can treasure for years to come.
  • Our unique jewelry provides you the opportunity to incorporate your breast milk or your desired inclusion into a beautiful, preserved jewelry. Breastmilk jewelry or our other preserved jewelries are done by preserving your milk or inclusions in a resin mixture.
  • Please include your Facebook name in the notes of your order if it is different from the name on the order.
  • You may choose to have your jewelry created without breast milk by selecting that option on the product drop down. If you choose this option, make sure to choose the corresponding drop-down for inclusions. Breastmilk inclusions have a section separate from clear resin inclusions. If you choose the wrong one, you will be invoiced the difference with a 5% fee.
  • We offer customization options on each listing such as pigments, inclusions, flakes, and birthstones. If you would like to add birthstones, shimmer, pigment, or flakes to your breast milk jewelry and jewelries, please choose your desired options before checking out. If the option is not listed on your desired listing, please send us a message to discuss details of personalizing your breast milk jewelry or inclusion jewelries.
  • Inclusions: If you choose to incorporate an inclusion, the inclusion will be preserved along with your milk in the resin mixture. Each inclusion will have its own unique look and will not be identical to the display image. If you choose "Multiple," please specify which inclusions you desire in the "Order Notes" section before checking out. Please understand when choosing "Multiple," some inclusions maybe more visible than others but will contain each of the inclusions requested. Inclusions will be manipulated to fit in the desired jewelry appropriately. No final look with inclusions, pigment, flakes, birthstones, or shimmer will be guaranteed.

Inclusions,with the exception of flakes, cannot be surfaced. They will not settle in thesame pattern for every piece. Flakes maybe surfaced for an additional cost. Ifsurfaced is not selected, they will be blended. A final look cannot beguaranteed due to the nature of the materials.

 

Forcufflinks, customers may request surfaced inclusions; however, this will bedone at the discretion of the crafter.

 

Dueto monitor settings and lighting, the colors of finished pieces and samples mayvary slightly from the picture. The colors of pigments and flakes can vary dueto the setting (e.g. halo ring, simple bezel, etc.) they are placed in. Theamount of milk as well as the setting can affect the color of the milk. TenderFoot Jewels does our best to represent our samples and jewelry as accurately aspossible; however, please be advised that colors may vary.

  • Hair: You may include more than one lock of hair to represent more than one child. You do not need to select "multiple “for this option.
  • Pigment: Pigment added to the breast milk will cover the entire area of the breast milk stone, and will be opaque. When ordering a jewelry without breast milk, your pigment will be translucent unless stated otherwise in order notes.
  • Multiple Pigments: When choosing "Multiple “please specify your colors in order notes before checking out. When choosing “Multiple" you are agreeing to have the pigment mixed at our discretion and create an effect on the entire stone. This effect ONLY works with an opaque effect and cannot be used as a translucent effect in clear resin. If you choose "Multiple" (or another multiple pigment effect that contains a "*") and are not having breast milk applied to your order, this will be created in an opaque effect.
  • Shimmer and Pigment: If you wish to add shimmer with pigment (for example: purple shimmer) please select "Multiple" as well. Shimmer is NOT recommended on glitter pigments. We cannot guarantee final look.
  • Birthstones: Raw birthstones are genuine birthstones that are crushed and added to your breast milk or resin jewelry as an additional inclusion. If you choose "Multiple," please specify in the “Order Notes" section before checking out. Please understand when choosing "Multiple," some birthstones may be more visible than others, but your item will contain each of the stones requested. All the stoneware crushed. Each piece will have an individual look. You can specify finely crushed in your order notes to use smaller pieces, but all birthstones are crushed.
  • Birthstone Disclaimer: **Adding birthstones may also make the surface uneven.** We will try our best to avoid this but in some of our thinner items, it is unavoidable. Raw crushed birthstones may also increase the chances of bubbles.  We cannot guarantee the final look on these items.
  • Flakes: Flakes added to your jewelry will be dispersed randomly. When choosing "Multiple" flakes, your flakes will be dispersed randomly, and some flakes may be more visible than others.
  • Flakes Disclaimer: **Adding flakes may also make the surface uneven.** Flakes may also increase the chances of bubbles. When adding flakes to your item, We cannot guarantee the final look.
  • Stone Density: Your breast milk stone is a solid piece, but the hardness may vary. Because we create the pieces from a liquid state, your milk may settle differently in the resin causing some stones to be softer than others. However, all stones will be durable and built to last under normal wear.
  • Imperfection Disclaimer: We allow our jewelries to cure in a pressure pot to avoid bubbles, however, small bubbles still may appear in the finished piece and is expected in the nature of handmade resin items. Some items may require sanding as a part of the finishing process and edges may not be completely uniform when finished. Items that may not be uniform due to sanding include but are not limited to roses, European charm beads, and pearls. The color of your final piece will reflect the natural color of your breastmilk unless pigment is requested. Some items require gluing. We will try to make it as least visible as possible. However, being that each piece is individually handmade, we cannot guarantee that the glue will not be visible in every piece.
  • Image Disclaimer: At Tender Foot Jewels, we make every effort to ensure that our online catalog is as accurate and complete as possible. Some pieces may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, size and color may vary slightly. On our site, we provide the measurement of each piece. No final look is guaranteed and lighting in the images may make a piece appear different from its actual appearance.
  • Due to monitor settings and lighting, the colors of finished pieces and samples may vary slightly from the picture. The colors of pigments and flakes can vary due to the setting (e.g. halo ring, simple bezel, etc.)they are placed in. The amount of milk as well as the setting can affect the color of the milk. Tender Foot Jewels does our best to represent our samples and jewelry as accurately as possible; however, please be advised that colors may vary.
  • Studio: All orders are made in a studio. Once received, milk is stored in special containers and frozen in our freezers, separate from our personal items. We organize it by order numbers, names, and emails. Milk stays frozen until it begins processing. Once processing begins, all of that milk is prepared and preserved. The leftover milk is stored again and kept safe until it is ready for use. We will make an announcement in the group before discarding leftover milk in case a customer would like to purchase another piece.

J.    Product Safety:

  • Adult Wear: WARNING: CHOKING HAZARD. Our jewelry is intentionally crafted for adult wear. Handle with care around children. We know how much children love to play with our special jewelry, but it’s important to keep in mind that all of our jewelry, like any other jewelry, is a potential choking hazard for little ones. Always keep your jewelry safely out of reach from small children. We are not liable for jewelry broken by children. We are not liable for injuries caused by breakage, improper handling, allowing a child tower or play with the jewelry, wearer negligence, etc.
  • Materials: We try to get the best materials from our suppliers. All of our materials are stated as the supplier has stated them tome.
  • Metal Allergies: If you or the person you are purchasing for has a metal allergy, you should use caution when purchasing and speak with your doctor before making the purchase. We urge you to research and make the best health decision for yourself. Our items may contain nickel. Please research "hypoallergenic" and "nickel-free.”
  • Allergy Disclaimer: Tender Foot Jewels is not responsible for any physical reaction(including but not limited to any allergic and anaphylactic responses) to our jewelry. We will not replace or refund items due to any reaction to our jewelry, please see our terms on this above.

K.   Care Instructions:

  • Tarnishing: Unfortunately, many metals used in jewelry making will eventually tarnish over time. Tarnish is the result of a chemical reaction between the silver and environmental factors, particularly sulfur, effectively causing oxidation that appears as a discoloration, i.e., tarnish. Since we use silver for many of our pieces, we want to make sure you understand how to prevent your beautiful jewelry from tarnishing and what you can do to maintain its quality and finish.
  • Humidity: Never expose your jewelry to water or high levels of humidity. This means that you should remove your jewelry before swimming or taking a shower or bath and you should never store your jewelry in the bathroom. Also, polish your jewelry at least once a week using a soft cloth to remove dust. A polishing cloth is preferable but any soft cloth that isn’t abrasive in any way would be suitable for cleaning.
  • Storage: Protect your jewelry by storing it in a cool, dry place - a closed jewelry box is preferable for jewelry storage. Finally, always remove your jewelry before bedtime to prevent accidental breakage.
  • Stone Care: Please do not expose breast milk stone or jewelry stone to any harsh solvents, such as acetone or cleaning agents. Harsh solvents can destroy the breast milk and jewelry stone. Please do not expose your jewelry to essential oils, as this may cause harsh yellowing to the jewelry stone. Leaving your breast milk stone in direct sunlight for extended periods of time is not recommended.
  • Disclaimer: We polish each item before shipping, and were not responsible for tarnish due to climate changes in shipping. Please purchase a polishing cloth and polish it upon receipt.

L.    Additional Disclaimers:

  • Throughout our terms and conditions, you will see the terms (included but not limited to) "breastmilk jewelry, “breast milk jewelry," "jewelry," "inclusion jewelry," "item," "pieces," "order," etc. Used interchangeably. It is to be understood that our terms and conditions apply to all items offered on our website.
  • Our admins on our Facebook group (http://www.facebook.com/tenderfootjewels/) and business page are volunteers. Please understand that they will do the best they can to answer your questions as accurately and promptly as they are able to. All questions directed to admins will allow more time for us to create your jewelries. When an admin is faced with a question they are unsure off, they contact Imelda directly seeking answers.
  • We reserve the right to duplicate and photograph custom items for use with Tender Foot Jewels’ storefront, website and/or social media pages.
  • We reserve the right to amend our Terms and Conditions at any time. Should the Terms and Conditions be amended, customers are notifiedvia the Facebook Page in the update document. Customers agree to be bound by possible T&C amendments when ordering. Customers cannot change their minds about agreeing to the terms and conditions after ordering.
  • Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue services (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of services.
  • We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
  • We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction but are not obligated to. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained bayou will meet your expectations, or that any errors in the service will be corrected.
  • Occasionally there may be information on our site or in the services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law.
  • You may not use Tender Foot Jewels or any of our affiliated sites, groups, or pages for any illegal or unauthorized purpose normal you violate any laws in your jurisdiction (including but not limited to copyright laws). You will comply with all applicable laws, rules, and regulations in your use of Tender Foot Jewels’ website and Facebook groups.
  • You agree to indemnify, defend and hold harmless Tenderfoot Jewels and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
  • You agree not to reproduce, duplicate, copy, sell, reseller exploit any portion of the services, use of the service, or access to the services or any contact on the website through which the service is provided, without express written permission by us. You must not transmit any worms or viruses or any code of a destructive nature.
  • You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

M.  Final Reminder:

PLEASEMAKE SURE LIKE THE PAGE AND TURN NOTIFICATIONS ON TOSTAY UP TO DATE! ALLUPDATES WILL BE PUT IN THE UPDATE LINK FOUND ON THE PINNEDPOST AND WEBSITE.

Thankyou for shopping with Tender Foot Jewels!